After-sales Service
After-Sales Service Optimization
(Based on Geographic Location)
- Rapid Response Mechanism (Localized Advantage)
Mainland China (Jiangsu, Guangdong)：
24-hour emergency response: For Jiangsu, Guangdong, and neighboring provinces (e.g., Zhejiang, Fujian, Guangxi), we promise on-site engineer arrival within 24 hours (faster than competitors).
48-hour nationwide coverage: Other provinces (e.g., Xinjiang, Tibet) receive 48–72-hour response (via local service partners).
Backup equipment/spare parts inventory:
Jiangsu Warehouse (Changzhou): Covers East China, with spare parts delivered within 48 hours.
Guangdong Warehouse (Dongguan): Serves South China, offering “Emergency Spare Parts Pool” borrowing (referencing Qingdao Dekai’s model).
International Clients (Hong Kong Central)
Asia-Pacific hub: Leverages Hong Kong’s logistics advantages for international spare parts distribution, serving Southeast Asia and the Middle East.
48-hour global response:Southeast Asia (Thailand, Vietnam, Malaysia): On-site engineers within 48 hours (via local agents).
Europe/USA: 72-hour response (spare parts air-shipped from Hong Kong + remote guidance).
- Preventive Maintenance & Remote Monitoring
Localized regular inspections:
Jiangsu/Guangdong clients: Free quarterly on-site checks (other regions available for a fee).
Hong Kong clients: Bi-annual calibration (meets international standards like NIST certification).
IoT smart monitoring:
Bilingual (Chinese/English) platform for real-time equipment status tracking (e.g., extruder temperature, tension data).
Automatic alerts via WeChat/email (similar to Davis-Standard’s DS Live system).
- Spare Parts Supply & Logistics Optimization
Spare Parts Inventory Strategy
Warehouse Location | Coverage Area | Advantage |
Jiangsu (Changzhou) | East China (Shanghai, Zhejiang, Anhui, etc.) | Yangtze River Delta manufacturing cluster, ultra-fast logistics |
Guangdong (Dongguan) | South China (Fujian, Guangxi, Hainan, etc.) | Proximity to Pearl River Delta cable industry hub |
Hong Kong Central | International (Southeast Asia, Middle East) | Tax-free, expedited air freight, efficient customs clearance |
Value-Added Services
“Spare Parts Pre-Stock” Program: Annual contract clients receive free storage of 3–5 critical parts (e.g., screws, heating rings) in Jiangsu/Guangdong warehouses.
Trade-in Discounts: Returned motors/gearboxes qualify for 30% credit toward new parts (referencing Nextrom).
Value-Added Services (Tailored to Local Needs)
Training & Technical Support
● On-site training centers:
Jiangsu (Changzhou): 1–2-day basic operation training.
● Guangdong (Dongguan): Advanced courses for specialty cable manufacturers.
● AR remote guidance: Real-time support via WeChat Mini Program/Microsoft Teams (referencing Davis-Standard).
Tiered Service Packages
Customized plans based on client scale, emphasizing local advantages
Package Tier | Response Time | Target Clients | Jiangsu/Guangdong Benefits |
Basic | 24-hour response | SMEs | Free remote diagnostics + 1 annual calibration |
Gold | 24-48-hour on-site | Mid-sized/exporters | Emergency spare parts + 2 on-site maintenance visits |
Platinum | 12-hour priority | Large/strategic clients | Dedicated engineer + pre-stocked parts + energy-saving consulting |
Note: International clients (Hong Kong) may add “NIST calibration” or “RoHS compliance evaluation.”
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